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  • Unique product range
  • Unique quality
  • Unique models
  • Nordic Knitting Techniques and designs

The following terms and conditions apply to all deliveries from designette.co.uk.
Conditions apply in cases where there are no other written agreements between you as buyer and designette.co.uk.

Documentation and guidance:
If there are product descriptions and manuals for the product they are enclosed the delivery from designette.co.uk. For further information or advice from designette.co.uk ask for guidelines. designette.co.uk warrants that the goods meet the requirements for CE marking.
Delivery and transport.
Delivery of goods from designette.co.uk are considered done when the consumer has received the goods. Shipment of goods are carried out by Post Denmark. Delivery time 2-5 days

The risk for the goods:
The risk of the goods purchased from designette.co.uk is transferred to you as a consumer at the time of delivery.

Any errors or shortcomings in the supply from designette.co.uk must reported within a reasonable time after you have discovered the error. It is your duty to specity and upon request, show how the error manifests itself. If you find an error, please quickly contact the designette.co.uk.
You can basically only complaint about defects that become apparent within two years after you have received the goods

Price and payment:
In this store you can order your goods online and pay by credit card, Visa, JCB, MasterCard, Maestro, and American Express. It is free of charge to pay by credit card with designette.co.uk
All prices at designette.co.uk - at the URL http://www. designette.co.uk – are incl. VAT.

designette.co.uk offer a 14 day return, valid from the day you receive your goods.
You are required to return the item in the same condition and quantity as it is received. You will bear the costs associated with returning the product.

Privacy policy & Cookie policy
Personal details

In order to accept an order from you, we need the following personal details:
Phone number
E-mail address
We need those personal details in order to deliver the order to you. When submitting your personal details, you also accept that we may contact you over e-mail or SMS regarding your order.
We only gather personal data from our web site after ensuring that we have your explicit consent, and that you are informed about which details we are gathering and why.
All personal details are handled in accordance with applicable laws.

Your personal details are registered by DesignEtte.dk and they will be kept as long as required by applicable bookkeeping laws. The personal details will then be deleted.
The personal details will be kept safely and confidentially on a computer with limited access and in secure facilities.
Safety protocols will be revised continuously, in order to store your personal details responsibly, and in accordance with your rights as a user.
100% security cannot be achieved with transfers over the internet, and there is a slight risk of unauthorised access to your details when you transmit and store data electronically. You are therefore responsible for any data that you chose to submit to us.
The rapid pace in which the Internet is developing, means that changes in our handling of personal details may be necessary. We therefore reserve the right to modify or update the Privacy Policy. If this is necessary, we will change the "Last updated" in the bottom of this page. If large changes are required then we will also put a notification about this on our web site.
We do not store personal details in an encrypted form.
We do not transmit personal details in an encrypted form.

Who has access
The CEO and the designer for has access to the personal details you have submitted.
The Data Controller for designette.co.uk is Claus Hauerslev, Executive Director.

Third parties
Personal details submitted to designette.co.uk will not be forwarded or sold to third parties, unless in conjunction with a re-structuring or sale of the business. Any forwarding of personal details in such a situation will be in accordance to applicable legislation.
We do not gather any sensitive details.

Objections & Data copies
As a registered customer at designette.co.uk, you have the right to send an Object against being registered.
You also have the right to request a data export of all personal data that have been gathered about you.
If any of the data are invalid or irrelevant then you can demand to have them deleted or corrected.
These rights are granted by The European Union's Data Protection Directive.
Requests regarding this shall be sent to designette.co.uk through e-mail to Info@DesignEtte.dk.

If you would like to complain about you purchase then you need to contact Info@DesignEtte.dk. If you are unable to find a solution then you can complain to (http://ec.europa.eu/consumers/odr/, assuming the necessary conditions have been met.
You are entitled to complain about the handling of personal data regarding yourself. The complaint needs to be sent to Postal address:ÿRue Wiertz 60, B-1047 Brussels. Email:ÿedps@edps.europa.eu

Applicable law and jurisdiction
You and (designette.co.uk) hereby submit to the non-exclusive jurisdiction of the Retten i Roskilde, Ved Ringen 1, DK 4000 Roskilde

As of February, 15 2016 European companies and consumers will have a new digital platform for complaints,
ODR. This ODR platform will make consumer complaints regarding goods and services within the EU easier to handle.
ODR stands for Online Dispute Resolution. 
This will give consumers the ability to complain directly to the European store, in which they have made a purchase. 
The purpose of ODR is to combine regional complain Authorities together into one. 
The consumer and company can be in direct contact whit each other though.
For an example, a consumer from Denmark can write a complaint in Danish directly to an Italian company. The complaint will be translated from Danish to Italian by translation software from the EU. Hereby the company receives the complaint in their own language. 
The EU Online Dispute Resolution:
If anything is wrong whit your order or if it does not meet your expectations, please contact us so that we can find a satisfying solution to the problem.
According to the Law we hereby refer to the following link, if you do not want to talk to us directly; http://ec.europa.eu/consumers/odr/

A cookie is a small string of data stored in your web browser in order for a web site to recognize it. It isn't an executable program, and it cannot read or destroy data in your web browser or your computer.
It is only the Website that has placed the cookie that can read its contents again. Cookies cannot contain viruses or malware that can cause damage to your computer or device.
At designette.co.uk cookies are used exclusively to improve the functionality of the Website, in order to improve your experience as a customer. This includes functionality for remembering your settings.
Cookies can be deleted and blocked: http://www.cookiecentral.com/faq/